Shipments and returns

Shipping Policies (lost, stolen, damaged, defective, or delayed)
For continental US customers:
All products shipped by Caribbean Linkage are sent fully insured (unless otherwise noted or requested). All orders are guaranteed to arrive in perfect working condition (unless otherwise noted).
If you do not receive your order and deem the shipment to be lost or stolen, you must contact us within 20 days of the date you placed your order with us (or the maximum allowable amount of time allotted by the shipping company to file a claim for a lost or stolen package). Caribbean Linkage will handle the claim for you and ship out a replacement order within one business day of when the shipping company accepts liability for the lost or stolen item. You will not have wait for the shipping company to complete the claim.
If product(s) from your order arrive damaged or defective, you must contact us within 7 days of the date your order was delivered (or the maximum allowable amount of time allotted by the shipping company to file a claim for a damaged package) and keep ALL of the original packaging from the shipment. Caribbean Linkage will handle the claim for you and ship out a replacement order for the damaged or defective products within one business day of when the shipping company accepts liability for the damaged items or within one business day of when the damaged/defective products are returned to Caribbean Linkage. You will not have wait for the shipping company to complete the claim. If the merchandise was damaged in shipping, the shipping company used will provide you with a prepaid return label to return the damaged merchandise (if necessary). If the merchandise was not damaged but happened to be defective (dead on arrival), Caribbean Linkage or the manufacturer of the bad product will provide you with a prepaid return label to return the damaged merchandise (if necessary).
If you do not receive your order on the specified delivery date posted and expressed by the shipping company, you must contact us within 7 days of the expected delivery date (or the maximum allowable amount of time allotted by the shipping company to file a claim for a delayed package). If your order was delayed due to the shipping company, we will file a delay of services claim for you. The only guarantees we make or express are the same as the shipping company’s guarantees (plus a customer courtesy offer of up to $20, see 30 Day Satisfaction Guarantee for details). Usually the shipping company will offer a full refund of the shipping service charges if the delay your order longer than what they post and express. They usually do not offer any additional guarantees or insurance due to delays and they do not offer additional compromises if a delay occurs due to a lost, damaged, or defective product delivery. Caribbean Linkage will not be held responsible for any damages or losses whatsoever due to any delays in shipping or the shipping process. Caribbean Linkage will help you retrieve service failure fees from the shipper, and offer a maximum customer courtesy rebate of $20 (see 30 Day Satisfaction Guarantee).
For customers outside the continental US:
We require all customers outside of the continental US to contact us before ordering. Shipping time and costs may vary. Shipping insurance options may also vary. Please discuss options with a Caribbean Linkage sales rep.

Return Policies
*14 Day Return Policy, 25% Restocking Fee (see below for details)*

We accept returns as long as the return meets the following criteria:
1) Original box, all accessories, and all packing material must be repacked as it came and shipped back complete.
2) Merchandise must be returned in same condition it was shipped.
3) If product is being returned because it was damaged or defective, it must be returned within 7 days of delivery date.
4) The following items are not returnable: software (including DJ software of any type), special order items, used, B-Stock, or open box products, close-out items; Also, Microphones, In-Ear Monitors, Heil Talk Boxes, and any other items that touch your mouth, your nose, or your inner ear cannot be returned once opened due to health laws.
5) All returns must be sent back with an approved RA number clearly written on outside of the shipping box, NOT on the product or manufacturer packaging. RA numbers are valid for 14 Days. The RA number will automatically delete from our system after the 14 days.
6) Please, return ONLY those products AUTHORIZED for return. Credit will not be issued for incomplete returns and/or products not approved for return.
7) Boxes MUST be packed sufficiently, meeting the shipping carrier packing specifications.
8) A restocking fee plus the cost of shipping may be charged based on the type of return. See three scenarios listed below:
Scenario #1: RETURN FOR REPLACEMENT
Only for items reported defective within 14 days of original ship date or damaged by shipping company within 7 days of delivery.
Restocking Fee: $0.00
Return Shipping Cost: $0.00 (paid by either Caribbean Linkage or the manufacturer)
Replacement Shipping Cost: $0.00 (paid by either Caribbean Linkage or the manufacturer)
Scenario #2: RETURN FOR STORE CREDIT
If item is damaged or defective and meets criteria above, we will remove the restocking fee, but customer must pay shipping both ways. We recommend returning for replacement.
Restocking Fee: 0% (if item is still factory sealed)
Restocking Fee: 10% (if item was opened but never turned on so we can resell as “open-box”)
Restocking Fee: 20% (if item was used and we have to resell as “used”)
Original Shipping Cost to Customer: Not Refunded (if free shipping was offered, actual cost will be subtracted from credit)
Return Shipping Cost: Paid by Customer
Scenario #3: RETURN FOR CASH BACK
If item is damaged or defective and meets criteria above, we will remove the restocking fee, but customer must pay shipping both ways. We recommend returning for replacement.
Restocking Fee: 5% (if item is still factory sealed)
Restocking Fee: 15% (if item was opened but never turned on so we can resell as “open-box”)
Restocking Fee: 25% (if item was used and we have to resell as “used”)
Original Shipping Cost to Customer: Not Refunded (if free shipping was offered, actual cost will be subtracted from credit)
Return Shipping Cost: Paid by Customer

If the missing product(s) was part of a package or package priced order, Caribbean Linkage will determine the value of the missing item(s) and offer a partial refund on the package.

If your equipment breaks after use, contact the manufacturer or us. Your merchandise may be covered under a factory warranty (all products come with a valid factory warranty), Caribbean Linkage warranty (most products come with a 14 day Caribbean Linkage warranty), or CPS extended warranty (these are available for an extra fee and must be purchased within 14 days of the date or purchase). We will help you contact the warranty center and set up a return. Unless the warranty has expired, the warranty department or the manufacturer will fix or replace your equipment for free. Depending on the warranty, you may have to pay all or part of the shipping fees if there are no authorized repair centers near you.
For customers outside the continental US:
All guarantees and return policies stated above apply for customers outside the continental US, except that customers outside the continental US will be responsible for all shipping fees to and from Caribbean Linkage. Customer must pay international shipping fees of returned item/part(s) back to Caribbean Linkage and international shipping fees for the replacement/repaired item(s) to the customer.