Our secure payment
Payment Polices (payments accepted)
-Visa, MasterCard, Discover
-PayPal (confirmed and verified addresses only)
Payment Polices (customer security and fraud protection)
We only allow senior employees to accept and process orders. We DO NOT keep or store credit card numbers ANYWHERE. Our website shopping cart is hosted on a secure page with hacker and virus protection, but billing information is not stored anyway. In addition, all credit cards we accept, and PayPal also offer their own anti-fraud and customer protection, too.
Payment Polices (processing/shipping time)
-Most orders ship out from our warehouse within 1-2 business days (usually the same business day).
-The majority of orders ship out from our warehouse in NJ, but we do work with manufacturers and distributors around the country to cut down on shipping time. Ground shipping can take up to 6 business days, but since we can ship from multiple locations we often get the delivery time down to 1-3 business days. However, we do not make any guarantees on order processing time whatsoever unless “Rush Processing” is requested. In that case, we will guarantee to process your order the same business day (if ordered before 2:30 PM EST) or the following business day (if ordered after 2:30 PM EST). This means, if you request “Rush Processing” your order will ship out from our warehouse the same business day (if ordered before 2:30 PM EST) or the following business day (if ordered after 2:30 PM EST), or your order will be processed and sent to the closest shipping center (such as the manufacturer’s drop-ship center) the same business day (as long as the product is in stock and available). If your order is delayed at our warehouse for any reason (other than product availability), we will refund the amount you paid for “Rush Processing” and continue to expedite the processing of your order, plus a customer courtesy rebate of 10% off (up to $20) your next order and give you “Rush Processing” for free on your next orders. If you place an order with our shopping cart and the product(s) you ordered are not available that day, your credit card will not be charged and we will contact you to discuss options on how to proceed with your order.
-Unless otherwise requested, all orders are shipped ground/standard delivery (1-6 business days). Expedited shipping is available by request only. If there are any delays whatsoever in shipping, the only guarantee implied by a specified delivery date is the same guarantee that the shipper offers (plus our customer courtesy rebate of 10% off [up to $20] on any delay that does not meet the specified rush processing or expedited shipping dates). For example, if you request express shipping via UPS and UPS does not deliver on the guaranteed delivery date printed on www.ups.com, you will be entitled to a full refund of the express service charges charged by UPS (as long as the delay is reported within 7 days of the ETA). No other guarantees are implied (aside from the customer courtesy rebate, see 30 Day Satisfaction Guarantee for details).
Shipping fees are included in the cost of the item for most products. Some products may not qualify for “free” shipping, but often a discounted shipping rate is offered. Contact a Caribbean Linkage sales rep for details.
For customers outside of the continental US:
Free shipping may not apply to orders shipping outside the US 48 states. We require all customers outside of the continental US to contact us before ordering. Shipping time and costs may vary. Please discuss options with a Caribbean Linkage sales rep.
Payment Polices (returned checks, false/bad/bogus payments, fraudulent/incorrect use of a chargeback, or no payment on open account)
We charge a $35.00 returned payment fee for any type of returned/bad payment including but not limited to: checks, wire transfers, money orders, bank transfers, money transfers, credit/debit card payments, PayPal, or GoogleCheckout. This also applies to any fraudulent or incorrect use of a chargeback or stop payment with a credit/debit card payment, PayPal payment, GoogleCheckout payment, or bank payment. This $35.00 fee will apply to all bad, false, fraudulent, or insufficient payments and/or any fraudulent, incorrect, or false use of a chargeback or stop payment of any kind that we receive. Customer is responsible for the $35.00 fee plus 100% of the original payment and any additional fees Caribbean Linkage incurs due to the bad payment or chargeback. If the retuned payment came back before the customer’s order was processed (or before service was rendered) and the customer does not wish to proceed with the order or service requested, only the $35 fee along with any additional fees or losses Caribbean Linkage incurred due to the returned/bad payment or false chargeback will be due to Caribbean Linkage. Please note: A bad credit/debit card payment is not the same as a declined payment. If your credit/debit card was immediately declined while attempting make a payment and your order was not processed, you will not be charged a fee.
If an order (or services rendered) is not paid in full for any reason, or if the payment made was bad, false, fraudulent, or insufficient, or if the customer wrongfully refuses to pay, the customer is responsible for a $35.00 returned/bad payment fee plus any and all additional fees or losses that Caribbean Linkage incurs due to the bad payment. If the customer’s requested services were rendered, or if the customer received an order or merchandise, or if the customer’s order or merchandise was shipped or sent to the specified location provided by the customer, 100% of the original payment or invoice will be due to Caribbean Linkage along with the $35.00 fee and any additional fees or losses that Caribbean Linkage incurs due to the bad payment or chargeback. If full payment, including any fees and/or recouped losses owed to Caribbean Linkage, are not received, or if the customer refuses to pay the complete balance due to Caribbean Linkage, or if the customer does not respond or cannot be reached by Caribbean Linkage, or if full balance is not paid off within 30 days of when it was due, customer will be responsible for any and all collections fees charged by a third-party collection company. If a customer’s account is not paid off within 30 days, a 1% (unless otherwise specified) interest fee will be added to the balance every 30 days.